Convi - AI Commerce Suite for Shopify Merchants

What is Convi?

Convi is the first AI Commerce Suite built exclusively for Shopify merchants — a purpose-built, intelligent layer that transforms passive storefronts into dynamic, revenue-driving conversation engines. Unlike generic chatbots or siloed support tools, Convi unifies live chat, semantic search, and automated post-purchase support into a single, self-optimizing platform. It doesn't just respond to customers — it anticipates intent, guides discovery, recovers abandoned carts, and elevates every interaction into a measurable growth opportunity. Powered by fine-tuned LLMs and deeply embedded in Shopify’s ecosystem, Convi operates as your 24/7 commerce co-pilot — learning your catalog, mirroring your brand voice, and turning fragmented customer journeys into cohesive, high-converting experiences.

How to Use Convi

Getting started with Convi takes minutes — not weeks. After installing the app from the Shopify App Store, merchants authenticate their store and grant access to product data, collections, variants, and existing help content (FAQs, policies, knowledge bases). Convi instantly ingests and structures this information, then begins training its AI on your unique product logic, pricing rules, inventory constraints, and brand tone. Within hours, it’s ready to engage across your website, WhatsApp, Instagram DMs, Facebook Messenger, and integrated help desks like Gorgias and Zendesk — all through one unified dashboard.

Merchants can further refine performance using intuitive no-code tools: define escalation paths for sensitive queries, set dynamic discount triggers based on cart behavior, personalize greeting messages per channel, and build conditional workflows (e.g., “If customer asks about sizing + browses dresses → serve size guide + recommend best-fit styles”). As real conversations flow in, Convi’s reinforcement learning engine refines responses, identifies emerging intent patterns, and surfaces actionable trends — so your AI grows smarter *with* your business, not just alongside it.

Key Features From Convi

• Unified AI Commerce Layer: Break down channel fragmentation with a single AI brain that powers chat, search, and support — delivering consistent, contextual, and conversion-aware interactions whether a customer types “Do you have vegan leather boots?” on your site or sends a voice note via WhatsApp.
• Revenue-First Conversational Search: Go beyond keyword matching. Convi’s GPT-enhanced search understands synonyms, regional phrasing, visual intent (“something like this but in blue”), and even cross-category needs (“gifts under $50 for a new mom”). It surfaces relevant products, compares options, and guides users to purchase-ready decisions — cutting bounce rates and boosting findability.
• Smart Cart & Conversion Assist: The AI doesn’t wait for checkout — it actively shapes the path there. From suggesting complementary accessories during browsing, to rebuilding incomplete carts with real-time stock awareness, to applying strategic discounts at friction points (e.g., “Add one more item for free shipping”), Convi acts as an always-on sales associate.
• Autonomous Post-Purchase Support: Resolve 60–80% of routine service requests without human input: track orders in real time, process returns with pre-approved labels, update shipping addresses, cancel unshipped orders, and answer policy questions — all while preserving your brand’s empathy and clarity.
• Revenue Intelligence Dashboard: Move beyond chat volume metrics. Convi surfaces insights like “Customers asking ‘Is this restocking?’ convert 3.2x higher when shown a back-in-stock alert,” or “Cart abandonment spikes 42% after FAQ link clicks — suggest live help instead.” These are not vanity stats — they’re direct levers for AOV lift, retention gain, and CX optimization.

Why Choose Convi?

Because commerce AI shouldn’t be a bolt-on — it should be foundational. Convi was architected from day one for Shopify’s architecture, data model, and merchant reality. It respects your stack (integrating natively with Klaviyo, Recharge, LoyaltyLion, and more), honors your brand identity (not generic “Hi there!” replies), and focuses relentlessly on outcomes — not just automation. While others optimize for response speed, Convi optimizes for revenue per conversation. Its deep understanding of Shopify’s metafields, product hierarchies, and checkout flows enables precision actions no general-purpose AI can replicate — like dynamically adjusting bundle recommendations based on variant-level inventory or applying loyalty-tier-specific offers mid-chat.

Backed by Shopify Plus-certified infrastructure and GDPR/CCPA-compliant data handling, Convi scales seamlessly — from bootstrapped DTC brands to enterprise retailers managing 10K+ SKUs across 15 markets. Recognized on aitop-tools.com as a category-defining AI commerce suite, Convi represents the evolution from “customer service tool” to “growth infrastructure.”

Use Cases and Applications

Beauty brands deploy Convi to interpret ingredient-based queries (“oil-free moisturizer for rosacea”) and surface clinically matched products — increasing average session value by up to 37%. Home goods merchants use its multi-step search to guide customers from vague needs (“cozy living room ideas”) to shoppable bundles (sofa + throw + rug set), driving 22% higher AOV. Subscription businesses leverage Convi to reduce churn — proactively engaging lapsed subscribers with personalized reactivation offers tied to past preferences and usage history.

Global sellers benefit from Convi’s native multilingual mode: auto-detecting language, serving localized product descriptions, and applying region-specific policies — all without separate bot versions or manual translations. And during flash sales or holiday surges, Convi absorbs 90%+ of spike traffic — answering “Is this in stock?”, “When will it ship?”, and “Can I combine coupons?” instantly — so your team stays focused on delighting high-touch customers, not firefighting FAQs.

Frequently Asked Questions About Convi

How long does it take to set up Convi for my Shopify store?

Most merchants go live in under 2 hours. After installation, Convi auto-syncs your full product catalog, variants, collections, and published help content. You can begin testing AI responses immediately — and within the first 24 hours, it’s already handling low-risk, high-frequency interactions with growing accuracy.

Can Convi handle real customer requests without human intervention?

Yes — and with increasing autonomy. Convi resolves common, structured requests (order status, return initiation, size guidance, stock checks) with >92% accuracy out-of-the-box. For nuanced, emotional, or policy-edge cases, it escalates seamlessly to your team — with full context, suggested resolution paths, and conversation history — ensuring zero handoff friction.

Will Convi replace my support team?

No — it repositions them. By automating repetitive, predictable tasks (which often consume 50–70% of agent time), Convi empowers your team to focus on strategic work: building VIP relationships, crafting exceptional resolutions, and feeding insights back into the AI to make it even smarter. Think of it as force multiplication — not replacement.

Does Convi learn from my store's specific products and customer chats?

Yes — continuously and securely. Every anonymized, opt-in customer interaction trains Convi’s domain-specific model. It learns how your customers describe products (“slouchy fit” vs. “relaxed cut”), which variants sell together, how pricing tiers influence decisions, and even seasonal language shifts (“back-to-school” → “dorm essentials”). This proprietary learning happens entirely on your data — never shared or used to train third-party models.

What kind of ROI can I expect from implementing Convi?

Early adopters report: +18–34% lift in conversion rate, +12–29% increase in average order value, and 40–65% reduction in Tier-1 support ticket volume — typically within 30 days. Beyond immediate metrics, Convi delivers compounding value: richer customer intent data, faster feedback loops for merchandising decisions, and scalable CX that grows with your traffic — all without adding headcount. Explore more AI-powered commerce innovations at aitop-tools.com.