Key Features From Convi
- Unified AI Commerce Layer: Break down channel fragmentation with a single AI brain that powers chat, search, and support — delivering consistent, contextual, and conversion-aware interactions whether a customer types “Do you have vegan leather boots?” on your site or sends a voice note via WhatsApp.
- Revenue-First Conversational Search: Go beyond keyword matching. Convi’s GPT-enhanced search understands synonyms, regional phrasing, visual intent (“something like this but in blue”), and even cross-category needs (“gifts under $50 for a new mom”). It surfaces relevant products, compares options, and guides users to purchase-ready decisions — cutting bounce rates and boosting findability.
- Smart Cart & Conversion Assist: The AI doesn’t wait for checkout — it actively shapes the path there. From suggesting complementary accessories during browsing, to rebuilding incomplete carts with real-time stock awareness, to applying strategic discounts at friction points (e.g., “Add one more item for free shipping”), Convi acts as an always-on sales associate.
- Autonomous Post-Purchase Support: Resolve 60–80% of routine service requests without human input: track orders in real time, process returns with pre-approved labels, update shipping addresses, cancel unshipped orders, and answer policy questions — all while preserving your brand’s empathy and clarity.
- Revenue Intelligence Dashboard: Move beyond chat volume metrics. Convi surfaces insights like “Customers asking ‘Is this restocking?’ convert 3.2x higher when shown a back-in-stock alert,” or “Cart abandonment spikes 42% after FAQ link clicks — suggest live help instead.” These are not vanity stats — they’re direct levers for AOV lift, retention gain, and CX optimization.
Why Choose Convi?
Because commerce AI shouldn’t be a bolt-on — it should be foundational. Convi was architected from day one for Shopify’s architecture, data model, and merchant reality. It respects your stack (integrating natively with Klaviyo, Recharge, LoyaltyLion, and more), honors your brand identity (not generic “Hi there!” replies), and focuses relentlessly on outcomes — not just automation. While others optimize for response speed, Convi optimizes for revenue per conversation. Its deep understanding of Shopify’s metafields, product hierarchies, and checkout flows enables precision actions no general-purpose AI can replicate — like dynamically adjusting bundle recommendations based on variant-level inventory or applying loyalty-tier-specific offers mid-chat.
Backed by Shopify Plus-certified infrastructure and GDPR/CCPA-compliant data handling, Convi scales seamlessly — from bootstrapped DTC brands to enterprise retailers managing 10K+ SKUs across 15 markets. Recognized on aitop-tools.com as a category-defining AI commerce suite, Convi represents the evolution from “customer service tool” to “growth infrastructure.”
Use Cases and Applications
Beauty brands deploy Convi to interpret ingredient-based queries (“oil-free moisturizer for rosacea”) and surface clinically matched products — increasing average session value by up to 37%. Home goods merchants use its multi-step search to guide customers from vague needs (“cozy living room ideas”) to shoppable bundles (sofa + throw + rug set), driving 22% higher AOV. Subscription businesses leverage Convi to reduce churn — proactively engaging lapsed subscribers with personalized reactivation offers tied to past preferences and usage history.
Global sellers benefit from Convi’s native multilingual mode: auto-detecting language, serving localized product descriptions, and applying region-specific policies — all without separate bot versions or manual translations. And during flash sales or holiday surges, Convi absorbs 90%+ of spike traffic — answering “Is this in stock?”, “When will it ship?”, and “Can I combine coupons?” instantly — so your team stays focused on delighting high-touch customers, not firefighting FAQs.