What is Convi?
Convi is the first AI Commerce Suite built exclusively for Shopify merchants — a purpose-built, intelligent layer that transforms passive storefronts into dynamic, revenue-driving conversation engines. Unlike generic chatbots or siloed support tools, Convi unifies live chat, semantic search, and automated post-purchase support into a single, self-optimizing platform. It doesn't just respond to customers — it anticipates intent, guides discovery, recovers abandoned carts, and elevates every interaction into a measurable growth opportunity. Powered by fine-tuned LLMs and deeply embedded in Shopify’s ecosystem, Convi operates as your 24/7 commerce co-pilot — learning your catalog, mirroring your brand voice, and turning fragmented customer journeys into cohesive, high-converting experiences.
How to Use Convi
Getting started with Convi takes minutes — not weeks. After installing the app from the Shopify App Store, merchants authenticate their store and grant access to product data, collections, variants, and existing help content (FAQs, policies, knowledge bases). Convi instantly ingests and structures this information, then begins training its AI on your unique product logic, pricing rules, inventory constraints, and brand tone. Within hours, it’s ready to engage across your website, WhatsApp, Instagram DMs, Facebook Messenger, and integrated help desks like Gorgias and Zendesk — all through one unified dashboard.
Merchants can further refine performance using intuitive no-code tools: define escalation paths for sensitive queries, set dynamic discount triggers based on cart behavior, personalize greeting messages per channel, and build conditional workflows (e.g., “If customer asks about sizing + browses dresses → serve size guide + recommend best-fit styles”). As real conversations flow in, Convi’s reinforcement learning engine refines responses, identifies emerging intent patterns, and surfaces actionable trends — so your AI grows smarter *with* your business, not just alongside it.