Frequently Asked Questions About Convi
How long does it take to set up Convi for my Shopify store?
Most merchants go live in under 2 hours. After installation, Convi auto-syncs your full product catalog, variants, collections, and published help content. You can begin testing AI responses immediately — and within the first 24 hours, it’s already handling low-risk, high-frequency interactions with growing accuracy.
Can Convi handle real customer requests without human intervention?
Yes — and with increasing autonomy. Convi resolves common, structured requests (order status, return initiation, size guidance, stock checks) with >92% accuracy out-of-the-box. For nuanced, emotional, or policy-edge cases, it escalates seamlessly to your team — with full context, suggested resolution paths, and conversation history — ensuring zero handoff friction.
Will Convi replace my support team?
No — it repositions them. By automating repetitive, predictable tasks (which often consume 50–70% of agent time), Convi empowers your team to focus on strategic work: building VIP relationships, crafting exceptional resolutions, and feeding insights back into the AI to make it even smarter. Think of it as force multiplication — not replacement.
Does Convi learn from my store's specific products and customer chats?
Yes — continuously and securely. Every anonymized, opt-in customer interaction trains Convi’s domain-specific model. It learns how your customers describe products (“slouchy fit” vs. “relaxed cut”), which variants sell together, how pricing tiers influence decisions, and even seasonal language shifts (“back-to-school” → “dorm essentials”). This proprietary learning happens entirely on your data — never shared or used to train third-party models.
What kind of ROI can I expect from implementing Convi?
Early adopters report: +18–34% lift in conversion rate, +12–29% increase in average order value, and 40–65% reduction in Tier-1 support ticket volume — typically within 30 days. Beyond immediate metrics, Convi delivers compounding value: richer customer intent data, faster feedback loops for merchandising decisions, and scalable CX that grows with your traffic — all without adding headcount. Explore more AI-powered commerce innovations at aitop-tools.com.