Viable Features

Viable Features. Viable: A powerful AI tool for analyzing unstructured qualitative data at scale using GPT-4—deep insights, no spreadsheets.

Key Features From Viable

GPT-4–powered thematic analysis at enterprise scale

Zero spreadsheet dependency—no formulas, no pivot tables, no SQL

Automated weekly insight briefings highlighting emerging trends & priority signals

Intuitive filtering by metadata: segment by user cohort, product line, region, sentiment, or custom tags

Multi-source synthesis: unify feedback from support tickets, interviews, NPS comments, usability tests, and internal surveys

Context-aware analysis that preserves meaning, tone, and intent—not just keywords

Enterprise-grade security: SOC 2 Type 2 certified, PII redaction built-in, and fully compliant with GDPR & CCPA

Viable's Use Cases

Product Management: Turn fragmented user feedback into prioritized roadmaps—validated by real quotes and recurring pain points

Customer Experience: Proactively detect friction points before churn spikes—and measure CX improvements quantitatively

Customer Research: Replace hours of manual coding with AI-assisted affinity mapping and journey synthesis

Marketing Insights: Discover authentic language, emotional triggers, and unmet needs to inform messaging, positioning, and campaign strategy

Employee Engagement: Surface quiet concerns, recognition gaps, and culture signals from pulse surveys, exit interviews, and Slack feedback