FAQ from Viable
What is Viable?
Viable is an AI research platform purpose-built for qualitative data. It leverages advanced large language models—including GPT-4—to interpret human language with contextual depth, delivering trustworthy, narrative-rich insights without requiring research expertise or technical tools.
How to use Viable?
Start by connecting your data sources via native integrations or file uploads. Viable handles ingestion, normalization, and analysis automatically. Within hours—not days—you’ll receive dynamic reports, searchable theme libraries, and customizable alerts—ready for stakeholder review or integration into your existing workflows.
What data sources can be analyzed with Viable?
Viable supports diverse qualitative inputs: customer support logs, sales and success call transcripts, survey open-ends, interview notes, usability test observations, social media comments, employee engagement feedback, and even internal documentation or product usage notes.
How does Viable ensure the security of the data?
Viable is SOC 2 Type 2 certified, encrypts data in transit and at rest, performs automated PII redaction, and offers optional private deployment options. All processing respects strict data residency requirements—and no customer data is used to train public AI models.
How accurate are the insights generated by Viable's AI?
Viable combines GPT-4’s linguistic fluency with proprietary research methodologies—including human-in-the-loop validation, inter-rater reliability checks, and domain-specific fine-tuning—to ensure analytical rigor, consistency, and business relevance—not just surface-level summaries.
Can Viable handle large amounts of data?
Absolutely. Viable scales seamlessly—from hundreds to millions of verbatim responses. Its architecture supports unlimited users, concurrent analyses, and real-time ingestion across dozens of integrated sources—making it ideal for fast-growing teams and global enterprises alike.
What is the setup process for using Viable?
Setup is intentionally lightweight: authenticate one or more data sources (typically under 5 minutes), optionally configure metadata tags or filters, and let Viable begin analyzing. Onboarding includes dedicated support, best-practice guidance, and co-piloted insight reviews to accelerate time-to-value.
