Key Features From Telezen Dashboard
- Fully Customizable White-Label Portals: Launch client-facing portals that reflect your agency’s brand—down to favicon, login screen, email templates, and support links—with zero reliance on VAPI or other underlying stacks appearing in the UI.
- Unified Voice Agent Orchestration: Manage every layer of your clients’ AI voice agents from one interface: telephony configuration, prompt engineering, document ingestion, fallback logic, conversation history, and webhook integrations—all editable per client or campaign.
- Real-Time, Client-Ready Analytics: Go beyond raw logs—deliver actionable reports with visualized KPIs (e.g., “% calls resolved without human handoff”, “Top 5 unanswered intents”), exportable charts, and scheduled PDF summaries sent directly to client stakeholders.
- End-to-End Billing Automation: Embed monetization into your workflow: track per-minute or per-call usage, enforce usage caps, generate itemized invoices, apply tax rules by region, and reconcile payments automatically—no spreadsheets or manual reconciliation required.
- Scalable Client Lifecycle Management: Organize clients by vertical, contract type, or SLA tier; assign internal teams; tag deployments; archive inactive accounts; and auto-provision resources using templated configurations—turning onboarding from days into minutes.
Together, these features transform how agencies position themselves: not as middleware integrators, but as end-to-end AI voice solution partners—trusted for reliability, transparency, and ROI-driven outcomes.