Telezen Dashboard - White-Label AI Voice Agent Platform

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What is Telezen Dashboard?

Telezen Dashboard is a purpose-built white-label AI voice agent platform engineered for growth-focused agencies that deliver voice AI solutions—but don't want to build, maintain, or expose their infrastructure. It’s more than a dashboard: it’s your agency’s branded command center for deploying, monitoring, and monetizing AI voice agents at scale. With Telezen, you replace fragmented tools and third-party UIs with a unified, customizable interface—fully rebranded under your domain, colors, logo, and voice. From first client onboarding to managing hundreds of concurrent voice agents across industries, Telezen empowers agencies to operate with enterprise-grade professionalism—without enterprise-level engineering overhead.

How to Use Telezen Dashboard

Getting started with Telezen Dashboard is fast, intuitive, and built for agency workflows—not developer handoffs. Begin by launching your custom-branded portal: connect your domain, upload assets, and define your visual identity in minutes. Next, invite clients via secure, role-based access—each receiving a personalized portal experience aligned with your service tier. Configure their AI voice agents with precision: assign dedicated phone numbers, inject proprietary knowledge bases, fine-tune system prompts, select voice personas (male/female, accent, tone), and adjust LLM parameters—all without writing code. Behind the scenes, Telezen orchestrates real-time call routing, transcription, and state management so your team stays focused on strategy—not infrastructure.

To unlock full operational leverage, activate analytics dashboards per client to surface trends like call completion rate, average talk time, intent recognition accuracy, and top customer questions. Then enable automated billing: set usage-based or subscription plans, sync with Stripe for recurring invoices and failed-payment retries, and even offer self-serve plan upgrades—keeping revenue flowing while reinforcing your brand as the trusted service provider (not just a tech reseller).

Key Features From Telezen Dashboard

• Fully Customizable White-Label Portals: Launch client-facing portals that reflect your agency’s brand—down to favicon, login screen, email templates, and support links—with zero reliance on VAPI or other underlying stacks appearing in the UI.
• Unified Voice Agent Orchestration: Manage every layer of your clients’ AI voice agents from one interface: telephony configuration, prompt engineering, document ingestion, fallback logic, conversation history, and webhook integrations—all editable per client or campaign.
• Real-Time, Client-Ready Analytics: Go beyond raw logs—deliver actionable reports with visualized KPIs (e.g., “% calls resolved without human handoff”, “Top 5 unanswered intents”), exportable charts, and scheduled PDF summaries sent directly to client stakeholders.
• End-to-End Billing Automation: Embed monetization into your workflow: track per-minute or per-call usage, enforce usage caps, generate itemized invoices, apply tax rules by region, and reconcile payments automatically—no spreadsheets or manual reconciliation required.
• Scalable Client Lifecycle Management: Organize clients by vertical, contract type, or SLA tier; assign internal teams; tag deployments; archive inactive accounts; and auto-provision resources using templated configurations—turning onboarding from days into minutes.

Together, these features transform how agencies position themselves: not as middleware integrators, but as end-to-end AI voice solution partners—trusted for reliability, transparency, and ROI-driven outcomes.

FAQ From Telezen Dashboard

What exactly does “white-label” mean in Telezen Dashboard?

White-label means full brand sovereignty: your clients never see Telezen branding, URLs, or references to backend technologies like VAPI, Twilio, or OpenAI. Every touchpoint—including login pages, dashboards, notifications, invoices, and API response headers—carries your logo, domain, and design system. You own the relationship—and the perception.

Can I run multiple branded portals from one Telezen account?

Yes. Telezen supports multi-tenant architecture with isolated branding, permissions, and billing per client segment. For example, a marketing agency could run separate portals for e-commerce brands (with Shopify-integrated reporting) and healthcare clients (HIPAA-aligned UI and data handling)—all managed from a single admin console.

Does Telezen Dashboard handle call recording, transcription, and compliance?

Absolutely. All calls are recorded, transcribed in real time, and stored securely in your client’s dedicated portal. You can configure retention policies, enable redaction for PII, and export transcripts in JSON, CSV, or plain text—ensuring alignment with GDPR, CCPA, and industry-specific compliance standards.

How does Telezen integrate with my existing tech stack?

Telezen offers native integrations with Stripe (billing), Slack (agent alerts), Zapier (100+ app triggers), and RESTful APIs for custom CRM, helpdesk, or analytics systems. Webhooks fire on key events—call start/end, intent detection, sentiment shift—so your workflows stay connected and intelligent.

Is Telezen Dashboard suitable for agencies just starting with AI voice?

Yes—especially for those prioritizing speed-to-market and client trust. Unlike DIY platforms requiring DevOps expertise, Telezen delivers production-ready infrastructure out of the box. Onboard your first paying client in under 2 hours, scale to dozens of agents in days, and grow confidently knowing your platform grows with you—no re-platforming needed.

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