FAQ From Telezen Dashboard
What exactly does “white-label” mean in Telezen Dashboard?
White-label means full brand sovereignty: your clients never see Telezen branding, URLs, or references to backend technologies like VAPI, Twilio, or OpenAI. Every touchpoint—including login pages, dashboards, notifications, invoices, and API response headers—carries your logo, domain, and design system. You own the relationship—and the perception.
Can I run multiple branded portals from one Telezen account?
Yes. Telezen supports multi-tenant architecture with isolated branding, permissions, and billing per client segment. For example, a marketing agency could run separate portals for e-commerce brands (with Shopify-integrated reporting) and healthcare clients (HIPAA-aligned UI and data handling)—all managed from a single admin console.
Does Telezen Dashboard handle call recording, transcription, and compliance?
Absolutely. All calls are recorded, transcribed in real time, and stored securely in your client’s dedicated portal. You can configure retention policies, enable redaction for PII, and export transcripts in JSON, CSV, or plain text—ensuring alignment with GDPR, CCPA, and industry-specific compliance standards.
How does Telezen integrate with my existing tech stack?
Telezen offers native integrations with Stripe (billing), Slack (agent alerts), Zapier (100+ app triggers), and RESTful APIs for custom CRM, helpdesk, or analytics systems. Webhooks fire on key events—call start/end, intent detection, sentiment shift—so your workflows stay connected and intelligent.
Is Telezen Dashboard suitable for agencies just starting with AI voice?
Yes—especially for those prioritizing speed-to-market and client trust. Unlike DIY platforms requiring DevOps expertise, Telezen delivers production-ready infrastructure out of the box. Onboard your first paying client in under 2 hours, scale to dozens of agents in days, and grow confidently knowing your platform grows with you—no re-platforming needed.
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Let me know if you'd like a version optimized for a specific audience (e.g., SaaS founders vs. digital marketing agencies), translated into another language, or adapted for a landing page with CTAs and schema markup.