What is SearchUnify?
SearchUnify is an AI-driven cognitive platform designed to streamline enterprise search and customer support. It delivers robust search capabilities and insights across diverse applications, allowing businesses to improve information accessibility and enhance customer engagement. By integrating with platforms like Salesforce, Zendesk, Dynamics 365, Khoros, SharePoint, and others, SearchUnify simplifies knowledge retrieval and optimizes support operations. The platform's AI-driven search improves the speed and accuracy of information discovery, empowering customer support teams and knowledge workers to deliver faster and more effective service.
How to use SearchUnify?
Businesses can leverage SearchUnify by seamlessly connecting it with their existing systems and applications. After integration, users can access data from multiple sources through a single, unified interface, significantly improving search relevancy and response time. SearchUnify’s analytics tools offer insights into user interactions and search patterns, which businesses can use to fine-tune support strategies and improve overall service quality. Additionally, SearchUnify provides a suite of AI-powered tools such as the Virtual Assistant (SUVA), Agent Helper, and Knowbler, which enhance customer support and streamline knowledge management.