Comments Analytics

What is Comments Analytics: AI Tool for Customer Insights?

Comments Analytics is an AI-powered tool that extracts and analyzes comments from web pages, social media, and videos. It provides valuable insights into customer thoughts, feelings, motivations, and decision-making processes. With Comments Analytics, businesses can gain a deeper understanding of their customers and make data-driven decisions to improve their products and services.

How to use Comments Analytics: AI Tool for Customer Insights?

Using Comments Analytics is simple and straightforward. You can import your comments using various methods such as copy/paste, website crawling, or uploading an Excel CSV/XLSX file. The platform supports 23 languages, and its advanced natural language processing (NLP) techniques analyze the comments and extract key phrases. The models can be easily customized and deployed to obtain clean insights tailored to your specific needs.

Key Features From Comments Analytics: AI Tool for Customer Insights

Sentiment Analysis

Comments Analytics extracts subjective information and emotions from comments to understand the social sentiment of a brand or product.

Named Entity Recognition

Locate and classify named entities mentioned in unstructured text with Comments Analytics.

Key Phrase Extraction

Identify popular topics of discussion by extracting the most important words and expressions from comments using Comments Analytics.

Predict Customers' Needs

Utilize machine learning models in Comments Analytics to predict future customer needs and preferences.

No-Code Text Analytics

Comments Analytics provides a user-friendly interface for obtaining comment insights without the need for coding skills.

Scalability

Handle a large number of requests in real-time and offer scalable infrastructure for increased workload or demands with Comments Analytics.

Immediate Support

Comments Analytics offers 24/7 ticket support, dedicated sales managers, and available engineers to assist users.

Custom Analysis and Websites

Customize inference models for texts in different websites and obtain custom insights from machine learning models with Comments Analytics.

Multiple Use Cases

Improve marketing strategies, product offerings, and customer loyalty with insights from videos, social posts, product pages, and more using Comments Analytics.

FAQ from Comments Analytics: AI Tool for Customer Insights

What is Comments Analytics?

Comments Analytics is an AI-powered platform that extracts and analyzes comments from various sources, providing valuable insights into customer thoughts, feelings, motivations, and decision-making processes.

How to use Comments Analytics?

To use Comments Analytics, import comments via copy/paste, website crawling, or Excel CSV/XLSX file. The platform supports 23 languages and uses advanced NLP techniques to analyze comments and extract key phrases. Customize and deploy models for clean insights.

What types of comments can be analyzed?

Comments Analytics can analyze comments from web pages, social media posts, videos, and more.

What languages are supported for comment analysis?

Comments Analytics supports analysis in 23 languages, including English, Spanish, French, German, Chinese, and more.

Can I customize the analysis for different websites?

Yes, Comments Analytics allows flexibility in customizing inference models to analyze texts from different websites.

How can Comments Analytics help improve marketing strategies?

Comments Analytics provides insights into customer preferences, pain points, and areas for improvement, helping optimize marketing strategies and develop more effective campaigns.

Is technical coding knowledge required to use Comments Analytics?

No, Comments Analytics offers a user-friendly interface and pre-built models, enabling users to obtain comment insights without coding skills.