FAQ from Churn360
What is Churn360?
Churn360 is an AI-enhanced Customer Success platform designed for SaaS companies to proactively identify at-risk users, improve retention, and drive revenue growth through smart automation and predictive analytics.
How to use Churn360?
Start by centralizing customer data with the 360° view, then segment users based on behavior. Use automated Plays to engage customers, track their journey stages, monitor Health scores, run feedback Campaigns, send Push notifications, and manage everything from your personalized Workspace.
What are the core features of Churn360?
Core capabilities include a unified 360° customer view, segmentation, automated success Plays, full customer journey mapping, predictive Health scoring, multi-channel Campaigns, real-time Push notifications, and customizable Workspace dashboards.
How does Churn360 help with customer retention?
By identifying early warning signs of disengagement and delivering actionable insights, Churn360 enables proactive intervention. Teams can personalize outreach, automate touchpoints, and strengthen relationships—reducing churn and boosting long-term retention.
Can Churn360 integrate with other software?
Yes, Churn360 seamlessly connects with popular third-party tools like CRM systems, billing platforms, and analytics suites, offering a unified operational hub with consolidated customer intelligence.
Is there a free trial available?
While Churn360 doesn't advertise a self-serve free trial, they offer a 30-minute personalized demo to showcase the platform’s value—ideal for understanding how it fits your SaaS business needs.