What is Churn360?
Churn360 is an intelligent, AI-powered Customer Success platform built specifically for SaaS businesses aiming to reduce churn and maximize customer lifetime value. By analyzing behavioral and usage data in real time, Churn360 delivers predictive insights into customer health, enabling teams to act before issues escalate. It transforms how SaaS companies manage relationships, driving retention, renewals, and revenue growth through automation and deep customer visibility.
How to use Churn360?
1. Gain instant access to comprehensive customer profiles with the 360° view, consolidating all key interactions and data points. 2. Organize your user base effectively using dynamic Segments based on behavior, plan type, or engagement level. 3. Streamline outreach with automated workflows called Plays, triggered by specific customer actions or milestones. 4. Visualize and influence every stage of the customer lifecycle with the intuitive Customer journey tracking tool. 5. Monitor risk levels with the AI-driven Health score, which highlights at-risk accounts needing immediate attention. 6. Launch targeted feedback campaigns and nurture relationships using the Campaigns module. 7. Increase engagement with timely Push notifications sent directly within the app or via email. 8. Customize your experience with a personal Workspace dashboard tailored to your role and KPIs.