FAQ from Balto
What is Balto?
Balto is the #1 AI-powered Real-Time Guidance Platform for contact centers. It enhances agent performance by offering live coaching, automated documentation, and seamless integration into existing telephony environments.
How to use Balto?
Once deployed, agents receive real-time prompts during calls while managers access live dashboards for monitoring, intervention, and performance analysis — all without leaving their current systems.
How does Balto help agents during calls?
Balto listens in real time and provides contextual guidance through dynamic prompts, auto-fills post-call notes, and allows managers to send private messages — boosting accuracy and confidence on every interaction.
Can Balto integrate with different CCaaS systems?
Yes. Balto supports integrations with over 60 softphones and major CCaaS and UCaaS platforms, enabling rapid deployment and immediate value across diverse tech stacks.