Balto is the leading AI-powered Real-Time Guidance Platform designed specifically for modern contact centers. By delivering intelligent, on-call support directly within agents' workflows, Balto empowers teams to improve performance, ensure compliance, and deliver consistent customer experiences — all in real time.
Instantly guide agents with smart prompts and suggestions during live calls, helping them navigate complex conversations confidently.
Eliminate manual documentation with AI-driven notetaking that captures key details and updates CRM systems automatically.
Deliver context-aware guidance based on conversation flow, ensuring agents stay on message and compliant at every stage.
Enable supervisors to monitor active calls and send private messages or alerts to agents for immediate assistance.
Balto integrates natively with over 60 leading communication platforms, including Genesys, NICE inContact, Five9, and more — no workflow disruption required.
Provide instant nudges and corrective prompts to help agents follow best practices and reduce handle times.
Monitor call quality in real time, identify coaching opportunities, and analyze trends across teams instantly.
Leverage real-time scoring and session tagging to automate QA processes and uncover actionable insights faster.
For support inquiries, reach out to Balto’s customer service team at [email protected]. For additional contact options, visit the official contact page (https://www.balto.ai/contact/).
Company Name: Balto
Learn more about their mission and technology at the About Us page (https://www.balto.ai/about-us/).
Access your account via the Balto login portal: https://baltocloud.com/login
Watch product demos, tutorials, and customer stories on YouTube: https://www.youtube.com/channel/UCxH76ba6JWMElLgofZgJ9-Q
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Balto is the #1 AI-powered Real-Time Guidance Platform for contact centers. It enhances agent performance by offering live coaching, automated documentation, and seamless integration into existing telephony environments.
Once deployed, agents receive real-time prompts during calls while managers access live dashboards for monitoring, intervention, and performance analysis — all without leaving their current systems.
Balto listens in real time and provides contextual guidance through dynamic prompts, auto-fills post-call notes, and allows managers to send private messages — boosting accuracy and confidence on every interaction.
Yes. Balto supports integrations with over 60 softphones and major CCaaS and UCaaS platforms, enabling rapid deployment and immediate value across diverse tech stacks.