FAQ from Word WandAI
What is Word WandAI?
Word WandAI is an AI-powered support tool integrated within Zendesk, using OpenAI's ChatGPT to optimize the quality and efficiency of customer support replies.
How to use Word WandAI?
Install Word WandAI in your Zendesk account, and use it to generate personalized replies by merging customer messages with agent guidance. It can adjust tone, refine wording, analyze queries, and quickly answer with “Yes” or “No” options, enabling efficient and effective support.
How do I use Word WandAI?
Word WandAI is easy to install within Zendesk. After installation, it assists agents by creating personalized replies based on customer messages, adjusting tone, and quickly crafting answers for clear outcomes, all of which improve service quality and reduce response times.
What are the core features of Word WandAI?
Word WandAI includes Instruct, Reword, More Info / Questions, and Yes & No features to create personalized and accurate customer responses.
What are the use cases of Word WandAI?
Word WandAI supports agents by streamlining responses, customizing templates, guiding troubleshooting, and elevating the professionalism of all customer communications.