FAQ from Synthflow AI
What is Synthflow AI?
Synthflow AI is a no-code platform enabling non-technical users to build, customize, and scale production-grade AI agents—especially voice-first ones—that understand context, adapt tone, and act autonomously across calls, calendars, and CRM systems.
How to use Synthflow AI?
You start by selecting a use case template (e.g., “Dental Office Scheduler”), personalizing it with your brand voice and business rules, connecting your calendar or CRM, and launching. Everything—from speech synthesis to intent recognition—is handled natively. No API keys, no prompt engineering, no dev ops.
Is expertise required for quality prompts?
No. Synthflow AI abstracts prompt engineering entirely—using adaptive, domain-optimized language models and guided configuration. You describe *what* you want the agent to do—not *how* to say it.
Can I set up automations with your service?
Absolutely. Automations are core to Synthflow AI: trigger SMS after a call, update HubSpot when an appointment is confirmed, or escalate complex inquiries—all configured visually, not coded.
How do I get a phone number from you?
Synthflow AI provisions local, toll-free, or international numbers directly in your dashboard—fully compliant, ready to route, and integrated with your agent’s workflow in one click.
Is using this AI for unauthorized calls considered illegal?
Yes—and Synthflow AI enforces strict compliance guardrails. Users must adhere to TCPA, GDPR, and other telecom regulations. The platform includes consent tracking, opt-out management, and audit-ready logs.
Can I access call transcripts and recordings?
Yes. Every interaction is automatically transcribed, timestamped, and stored securely. You can search by keyword, filter by outcome, export for training, or share snippets with your team—all within the UI.
Can the voice assistant act post-call?
Yes. Synthflow AI supports multi-step post-call workflows—like sending personalized SMS confirmations, creating calendar events, logging notes in Salesforce, or triggering email nurture sequences—without external tools or custom integrations.