FAQ from SortBird
What is SortBird?
An AI-native analytics platform purpose-built for Twitter/X—turning chaotic engagement signals into focused, human-readable insights.
How to use SortBird?
Connect your X account → choose your analysis scope → receive AI-curated reports and dashboard alerts. No CSV uploads or manual tagging required.
How does the tool work?
SortBird leverages fine-tuned LLMs and graph-based network analysis to interpret not just *what* people say—but *how*, *with whom*, and *why* certain content spreads across X’s attention economy.
How often is the database updated?
Core metrics refresh hourly; deep-dive analyses (e.g., influence mapping, sentiment trends) update daily—ensuring your strategy stays aligned with real-time platform shifts.
What data ranges are available?
Free tier: last 30 days. Pro & Business plans unlock rolling 90-day history, comparative cohort analysis, and custom date-range exports.
Is SortBird for me?
If you measure success by meaningful connection—not just likes—and want to move beyond vanity metrics to understand audience intent, behavior, and loyalty, SortBird is engineered for your workflow.
How can I contact customer support?
We respond to all inquiries within 2 business hours via our dedicated support portal. Priority response included with paid subscriptions.