Key Features From Permut
Conversational AI agents built for growth—not just chat
True omnichannel reach: WhatsApp, SMS, voice, web, and soon email & social DMs
Real-time sentiment + intent analysis—go beyond keywords to grasp emotion and urgency
AI-native insights dashboard with drill-down analytics, trend alerts, and auto-generated summaries
One-click integrations with Salesforce, HubSpot, Shopify, Zoho, Stripe, and custom APIs
Self-optimizing agents: improve response accuracy, timing, and personalization with every conversation
Fully brand-aligned: customizable greetings, reply logic, escalation rules, and compliance guardrails
Automated resolution paths + contextual upsell prompts—powered by live conversation data
24/7 multilingual operation—scale globally without adding headcount
Permut’s Use Cases
Turn passive customers into active collaborators—via conversational feedback loops
Identify and retain at-risk users *before* they churn—using behavioral + linguistic signals
Capture rich, unsolicited insights at scale—no surveys, no drop-offs, no bias
Measure and benchmark NPS, CSAT, and VoC—tied directly to transactional moments
Surface authentic product feedback—contextual, detailed, and emotionally grounded
Map end-to-end purchase journeys—spot friction points and delight opportunities
Personalize retention campaigns using real-time sentiment and engagement history
Detect emerging issues early—like delivery complaints or feature confusion—across channels
Increase LTV through hyper-relevant follow-ups, renewals, and expansion offers
Drive conversions with contextual promotions—triggered by satisfaction, intent, or behavior
Industry-optimized out-of-the-box templates for retail, SaaS, travel, health, and media