FAQ from Gupshup
What is Gupshup?
Gupshup is an AI-powered chatbot building platform that enables businesses to enhance customer engagement through conversational messaging across marketing, commerce, and support.
How to use Gupshup?
Gupshup offers a comprehensive platform for businesses to build chatbots and engage with customers through conversational messaging on multiple channels. With the user-friendly Bot Studio, businesses can create custom conversational journeys without any coding requirements. Additionally, Gupshup provides seamless integration with over 30 messaging channels and leverages advanced Conversational AI capabilities for automated query responses and personalized interactions.
What are the core features of Gupshup?
Gupshup offers a range of core features including the Bot Studio for easy chatbot creation, Agent Assist for enhanced support, Integrations for seamless channel connectivity, Conversational AI for advanced capabilities, and Campaign Manager for effective marketing campaigns.
What are the use cases of Gupshup?
Gupshup caters to various use cases including Conversational Marketing, Conversational Commerce, and Conversational Support. Businesses can leverage Gupshup to drive customer engagement, streamline sales processes, and provide efficient support services.
What messaging channels does Gupshup support?
Gupshup supports a wide range of messaging channels such as WhatsApp, SMS, Instagram, RCS, Google's Business Messaging, Viber, Voice, Telegram, Web, and App. Businesses can reach their customers through their preferred channels for effective communication.
What industries does Gupshup serve?
Gupshup serves a diverse range of industries including BFSI, Food & Beverage, Retail, Healthcare, Gaming, Advertising, Real Estate, Travel & Hospitality, Education, and Media. The platform caters to the specific needs of each industry, enabling businesses to optimize customer interactions and drive growth.
Can Gupshup help with automating customer support?
Absolutely! Gupshup's advanced Conversational AI capabilities and self-service customer support features enable businesses to automate customer support processes. This ensures round-the-clock availability, quick query resolution, and enhanced customer satisfaction.