Frequently Asked Questions About Denote
Can I cancel my Denote subscription at any time?
Yes—full control is built in. Cancel anytime from your account dashboard. Your paid features remain active through the end of your current billing cycle (monthly or annual), with no proration penalties. All saved ads, boards, and AI-generated assets stay accessible until your subscription expires.
How does Denote billing work and when is payment processed?
Billing begins at the start of your chosen cycle—either monthly or annually—and renews automatically unless canceled. Payments are securely processed via Stripe or PayPal. Annual plans include two months free and priority support. For details on invoice customization, tax exemptions, or multi-seat invoicing, visit denote.net/billing.
How can I upgrade from the Basic Plan to the Pro Plan on Denote?
Upgrading is instant and seamless. Go to Settings → Billing → Upgrade, select your Pro tier, and confirm. Any unused portion of your Basic plan is applied as credit—so you’ll only pay the difference for the remainder of your cycle. Pro features (unlimited boards, AI script generation, competitor watchlists, advanced filters) activate immediately.
What platforms does Denote support for ad saving?
Denote currently supports one-click saving from Facebook Ad Library, TikTok (public ads and creator profiles), and Instagram (organic posts, Reels, and Stories with visible ad labels). Browser extensions for Chrome and Edge ensure consistent functionality across all three—no login required for public-facing ads, and zero impact on your browsing experience.
Is there a free trial or free version of Denote available?
Yes—Denote offers a robust free tier with unlimited ad saving, 500 library searches per month, basic AI analysis, and 3 competitor boards. No credit card needed. For full access—including unlimited AI generations, custom reporting, and team collaboration—try the 7-day Pro trial (no payment required upfront). Explore plans and start free at denote.net/pricing.
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