Craftman Frequently Asked Questions

Craftman Frequently Asked Questions. Craftman: An AI tool that trains ChatGPT on your data to build custom chatbots—embed instantly with document or URL upload.

FAQ page or documentation site) or upload structured files—PDFs, TXT, DOCX, or Markdown. 2. Refine & Train: Preview indexed content, exclude irrelevant sections, and launch AI training in one click. 3. Deploy & Optimize: Customize the chat interface, embed via lightweight script or iframe, and monitor real-time interactions—all from your dashboard.

Key Features From Craftman

Context-Aware Responses

User Feedback Loop Integration

In-Chat Feature Suggestion Capture

Always-On Support Infrastructure

Brand-Consistent Voice & Tone

Craftman's Use Cases

Self-Service Customer Support

Conversational Sales Assistant

Interactive Internal Wiki

  • Craftman Support Email & Customer service contact & Refund contact etc.

    Reach our support team anytime at [email protected] — we respond within 2 business hours.

  • Craftman Company

    Craftman is developed and maintained by Craftman Labs Inc., an AI infrastructure company focused on responsible, enterprise-ready conversational AI.

  • Craftman Pricing

    Transparent, scalable plans—from free tier to dedicated deployment. View all options: https://craftman.ai/#pricing

FAQ from Craftman

What is Craftman?

Craftman transforms static content into dynamic, conversational AI—by grounding ChatGPT in your unique data, not generic internet knowledge. The result? A smart, trustworthy assistant that speaks your language, understands your products, and reflects your brand voice.

How to use Craftman?

Three steps—and zero technical overhead: (1) Connect your data source (URL or file), (2) Let Craftman intelligently parse and index it, then (3) Publish your fully trained bot with a single embed code. No API keys, no dev handoff needed.

Is it easy to set up the chatbot on my website?

Yes—Craftman generates a ready-to-paste JavaScript snippet optimized for speed and compatibility. Works seamlessly with WordPress, Shopify, Webflow, custom HTML, and most CMS platforms.

What are the key advantages of using AI chatbots in customer support?

Beyond round-the-clock availability and instant answers, Craftman reduces ticket volume by up to 62%, surfaces recurring pain points via built-in analytics, and continuously improves through user feedback—turning every interaction into insight.

Can I customize the chatbot's appearance and behavior?

Absolutely. Adjust colors, fonts, greeting messages, response delay, fallback logic, and even define personality traits (e.g., “friendly but professional” or “technical and concise”)—all via intuitive visual controls.

How does integrating ChatGPT on a website enhance user engagement?

Unlike generic chatbots, Craftman's GPT-powered assistants deliver *precise*, *source-grounded* answers—increasing session duration, reducing bounce rates, and building trust through contextual accuracy and transparency.

What does my data have to look like?

No formatting required. Craftman handles unstructured text, tables, headings, and even scanned PDFs (via OCR). For best results, ensure clarity and logical sectioning—but we adapt to your existing assets.

Do you use GPT 3 chatbots?

We support both GPT-3.5 Turbo (default for speed and cost-efficiency) and GPT-4 Turbo (available on Pro+ plans for complex reasoning, multilingual nuance, and enhanced document comprehension).

What kind of support do you offer?

From onboarding guidance and bot optimization tips to priority Slack access for paid customers—we’re invested in your bot’s performance, not just its deployment.

Can I tell my chatbot what to do?

Yes—you define its purpose, tone, boundaries, and even conversation flow rules (e.g., “never share pricing unless asked directly”). Craftman gives you full conversational governance—not just prompts.

How do I put my chatbot on my website?

Copy the embed script from your dashboard and paste it before the closing </body> tag—or choose the floating bubble, inline widget, or modal popup option. Custom domain and SSL are supported out-of-the-box.

Can I get a refund?

Yes—Craftman offers a no-questions-asked 30-day money-back guarantee. If your bot doesn’t meet expectations, simply request a full refund.

Is it GPT-3.5 or GPT-4?

GPT-3.5 Turbo powers all Starter and Growth plans. GPT-4 Turbo unlocks advanced capabilities—including deeper reasoning, longer context windows (up to 128K tokens), and superior multilingual fluency—and is included in Pro and Unlimited tiers.

How to change the chat appearance?

Go to Design → Appearance in your dashboard. Adjust theme colors, avatar, typing indicators, message bubbles, and even add your logo—all without touching CSS.

How to upload a PDF document?

In your bot’s “Data Sources” tab, click “Add Document”, select PDF, and upload. Craftman automatically extracts text, preserves structure, and highlights confidence scores per section—so you know what’s been understood.

How to choose specific pages from my website to train my bot?

Enter your root URL, then use the interactive sitemap preview to toggle individual pages on/off. You can also enter exact URLs or use regex patterns for precise control over crawl scope.

Does it understand other languages?

Yes—Craftman natively supports 95+ languages, including bidirectional (Arabic, Hebrew), tonal (Mandarin, Vietnamese), and low-resource languages—with consistent accuracy across input and output.

In what ways can AI chatbots contribute to creating a 'guest obsessed' marketing strategy?

Craftman turns every visitor into a prioritized guest: anticipating needs before they ask, remembering past interactions (with consent), escalating seamlessly to human agents when appropriate—and feeding insights back to marketing, product, and CX teams.

Where do you keep my data?

Your data never leaves our secure AWS infrastructure (us-east-1 region), is encrypted at rest and in transit, and is never used to train third-party models. You retain full ownership and can delete it anytime.

Can I show off my chatbot to others?

Yes—toggle “Public Demo Mode” in Settings to generate a shareable link. Ideal for stakeholder reviews, sales demos, or embedding in pitch decks—without exposing backend access.