FAQ from CoxPost: AI Tool Social Media Management Platform
What is CoxPost?
Reiterating, CoxPost is an AI-powered social media management platform that helps businesses and individuals manage their social media presence effectively. It offers features such as an AI-powered chatbot, social media post scheduler, AI-powered social media posts comment automation, eCommerce in social media chats, lead generation from social media chats, email marketing, and SMS marketing.
How to use CoxPost?
To use CoxPost, simply sign up for an account and choose the appropriate pricing plan. Once you have access to the platform, you can utilize its various features to streamline your social media management tasks. Whether it's scheduling posts, automating comment replies, or implementing eCommerce functionality, CoxPost provides a user-friendly interface and drag-and-drop builder to make the process easy and intuitive.
What kinds of posts and social networks does CoxPost support?
CoxPost supports publishing status updates, links, single- and multi-photo posts, videos, and GIFs on various social networks such as Facebook pages, locations and groups, Instagram business accounts, LinkedIn profiles and pages, Google business profiles, YouTube channels, and WordPress sites. Special post types like Instagram reels, YouTube shorts, Facebook carousels, and WordPress articles are also supported.
How can I add a live chat feature to my website?
To add a live chat feature to your website, you can follow the provided link for further instructions on how to integrate CoxPost's live chat feature.
Can my plan be easily upgraded or downgraded?
Yes, you can easily upgrade or downgrade your plan at any time without any additional cost. Simply go to the settings and billing section to make the necessary changes.
What methods of payment do you accept?
CoxPost accepts payment via PayPal or major credit/debit cards. The payment processing is handled securely by Paddle or PayPro Global.
Do you provide discounts to nonprofits and charities?
Yes, CoxPost offers a 50% discount to charities and nonprofit organizations. To avail the discount, you need to provide supporting documentation, such as a copy of your 501(c)(3).
Can I cancel the subscription at any time?
Yes, you can cancel your subscription at any time by going to the settings and billing section. If you cancel before the end of your subscription or trial period, you will still have access to the paid version until your subscription expires.
What are the refund guidelines?
You have 14 days from each payment to request a full refund. After the 14 days, you are still eligible for a refund, but there may be slight delays and adjustments in the refund amount depending on the circumstances. Refunds are issued manually, so you will need to contact customer support for further assistance.
Will you increase my cost in the future?
While prices may change in the future due to increasing business costs, you will not be affected by price increases as long as you maintain an active subscription. Once you sign up for a subscription, you will not be charged more than the agreed-upon price.
What kind of customer service do you offer?
CoxPost offers customer support via live chat, email, help center, and virtual entertainment. The support team aims to provide prompt responses from Monday to Friday, 9:00 AM to 12:00 AM (CET). Limited support is available after hours and during the weekend.
Do you have an affiliate program?
Yes, CoxPost has an affiliate program. You can find more information and sign up for the program on their website.