Cohere Introduction

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What is Cohere?

Cohere is an enterprise-grade AI assistant purpose-built for modern customer support operations. Unlike generic chatbots, Cohere ingests your historical support data — including resolved tickets, knowledge base articles, and agent notes — to generate precise, context-aware responses in real time. It acts as a force multiplier for support teams, cutting average handle time, minimizing escalations, and turning past experience into proactive, scalable resolution power.

How to use Cohere?

Getting started with Cohere takes minutes — not months. Begin by scheduling a personalized demo on their website. In under 30 minutes, you'll see how Cohere connects to your existing help center (via URL or CMS integration), auto-indexes your support documentation, and begins surfacing accurate answers from your own institutional knowledge. No manual tagging or complex prompt engineering required. You can also deploy Cohere across live chat, email, and in-app messaging — and leverage its embedded analytics engine, Cardina, to uncover recurring pain points, spot emerging issues before they trend, and continuously refine your support strategy.