FAQ from Chronox AI
Is Chronox AI suitable for people without technical skills?
Yes. Chronox AI is designed as a no-code platform. Users can create agents, connect knowledge sources, select communication channels, and configure workflows through a visual interface without writing code.
Can I build a smart bot app for WhatsApp and Instagram?
Yes. Chronox AI supports bot experiences for WhatsApp and Instagram. Businesses can use these agents to answer questions, engage prospects, collect information, share updates, and send conversations to human team members when necessary.
Which channels can Chronox AI support?
Depending on the selected setup and available connectors, Chronox AI can be used across websites, WhatsApp, Instagram, Facebook Messenger, email, voice systems, Slack, and other communication channels. This makes it possible to manage customer conversations across several touchpoints.
Can Chronox AI connect to business data?
Yes. You can provide documents, knowledge bases, live feeds, and selected business data to help agents deliver more relevant responses. API and webhook options can also connect Chronox AI with existing applications and internal workflows.
Does Chronox AI include human handoff?
Yes. When a request is too complex for an automated agent, the conversation can be transferred to a human representative. The support team can review the existing context and continue the discussion from the same interaction.
Does Chronox AI support voice bots?
Yes. Chronox AI includes voice AI capabilities for inbound and outbound conversations. Businesses can use voice agents for routine call handling and review call analytics to understand performance, customer sentiment, and recurring support needs.
Can I monitor how my AI agents perform?
Yes. The analytics tools provide visibility into conversation activity, response performance, sentiment, handoffs, and other useful indicators. These insights can help teams adjust their bot instructions, knowledge sources, and workflows.