FAQ from BrowseBuddy
What is BrowseBuddy?
A next-generation AI co-pilot engineered exclusively for e-commerce discovery — blending natural language understanding, real-time personalization, and deep catalog intelligence to help shoppers find *exactly* what resonates — faster, smarter, and more enjoyably.
How to use BrowseBuddy?
Install the one-click widget, configure your preferences (no technical expertise needed), and let BrowseBuddy begin optimizing discovery across your site — with zero disruption to your existing tech stack or customer experience.
How does the chatbot support my customer service team?
It handles up to 70% of routine inquiries — size guides, stock checks, return policies, shipping timelines — freeing your team to resolve high-value, emotionally nuanced interactions and build deeper customer relationships.
How does the personal shopper enhance the shopping experience?
Unlike static recommendation widgets, BrowseBuddy’s personal shopper evolves with each interaction — interpreting subtle cues (scroll depth, dwell time, abandoned filters) to surface relevant items, answer unspoken questions, and simulate the guidance of a trusted in-store associate.
Will the shopping assistant work with my product catalog?
Absolutely. BrowseBuddy ingests your full product feed — including variants, attributes, inventory status, and rich media — then applies semantic indexing to understand relationships, substitutions, and complementary use cases — even across complex categories.
Is BrowseBuddy integration complicated?
No. Our plug-and-play integration works natively with major platforms and includes automated schema detection, real-time sync, and optional custom API hooks — all supported by live onboarding and dedicated success resources.
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