Frequently Asked Questions From BrainHost
How quickly can I get my VPS running after purchase?
Your VPS is provisioned and accessible within 30 seconds or less — verified by real-time provisioning logs in VirtFusion. You’ll receive SSH credentials, IPv4/IPv6 addresses, and panel access immediately upon successful payment. No human review, no manual setup — pure automation designed for AI development velocity.
What's the difference between Hong Kong and US West regions?
Hong Kong offers best-in-class latency across Asia (avg. 7ms to Seoul, 11ms to Singapore) and superior routing to mainland China (98/100 network score). US West excels for North America (12ms to Los Angeles, 22ms to Chicago) and provides lower-cost bandwidth for high-volume AI API traffic. Both locations feature identical hardware specs, VirtFusion features, and SLA guarantees — choose based on your user geography and regulatory needs.
Does BrainHost support additional IP addresses and custom configurations?
Yes. Additional IPv4 addresses ($1.50/mo) and IPv6 blocks are available at checkout or via the client area. RDNS (reverse DNS) is fully configurable. Custom ISO uploads are supported for specialized AI OS images (e.g., NVIDIA JetPack derivatives). VirtFusion enables one-click installs of AI-optimized OS variants, including Ubuntu Server with CUDA drivers preloaded.
How are snapshots and backups handled?
One-click snapshots are free and instant — ideal for capturing model checkpoints pre-deployment. Automated backups start at $2.99/mo (billed per GB stored) and run on customizable schedules (hourly/daily/weekly). Both snapshot and backup data reside in geographically redundant storage, with encryption-at-rest enabled by default. Restore any point-in-time state in <30 seconds via VirtFusion.
What payment methods are accepted and is there a setup fee?
We accept Visa, Mastercard, and American Express via Stripe — all processed securely through HostBill. There is zero setup fee; pricing is transparent, recurring, and includes DDoS protection, IPv6, and basic monitoring. Taxes apply only where legally required. Invoices, usage reports, and upgrade history are accessible 24/7 in your client portal.
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