FAQ from Research Studio
What is Research Studio?
Research Studio is an AI-first platform designed to accelerate insight generation for UX, marketing, and product teams. It transforms unstructured and structured research data into strategic clarity — using natural language understanding, cross-document pattern recognition, and domain-aware analytics — so you spend less time synthesizing and more time shipping.
How to use Research Studio?
No setup, no configuration. Upload your files → let AI process them in seconds → interrogate results like a colleague (not a database). Whether you’re validating hypotheses, comparing user cohorts, or preparing stakeholder briefings, Research Studio adapts to your workflow — not the other way around.
Why doesn’t the chat have an answer?
Our AI is grounded in your uploaded data and trained on research methodology — not generic web knowledge. If a question falls outside your dataset or requires external context (e.g., real-time stock prices), it will transparently say so. We prioritize accuracy over speculation — and continuously improve response depth through user feedback and model refinement.
Do I need training to use Research Studio?
No. Research Studio is built on intuitive, role-based interactions — not technical interfaces. If you can read a report and ask a thoughtful question, you’re ready. Onboarding takes under 90 seconds; advanced use cases emerge naturally as you explore.
Do you offer refunds?
Yes — we stand by the value of Research Studio. Our flexible refund policy applies to annual and monthly plans. Details, timelines, and eligibility criteria are outlined in our Refund Policy.
Will my files be deleted if I cancel my subscription?
Your data remains yours — always. Upon cancellation, your files are retained for 30 days to allow reactivation or export. After that period, they are securely and irreversibly deleted per our GDPR-compliant data handling standards. Full details are in our Privacy Policy.
Who owns the data?
You do — 100%. Research Studio never sells, shares, or trains public models on your data. All processing occurs in secure, isolated environments. Your insights belong to your team, your company, and your strategy — not to us.
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