FAQ from CX Assist
What is CX Assist and how does it work?
CX Assist is an AI-powered email assistant that manages your inbox by automatically responding to emails based on the training data you provide. It saves you time and boosts your productivity.
How can I set up and use CX Assist for my email account?
Setting up CX Assist is quick and easy. Simply sign in with your Google account, grant the necessary permissions, upload your business content, and activate CX Assist. You can adjust settings and toggle it on/off at any time.
Does CX Assist support multiple email accounts and languages?
CX Assist currently supports Google email accounts, both personal and business. It is also capable of understanding and replying in over 50 languages, ensuring effective communication with a diverse range of recipients.
How can I ensure that CX Assist's responses reflect my brand's tone and voice?
To maintain consistency, you can upload a style guide or similar document that specifies your brand's tone and voice. This ensures that CX Assist's responses align with your brand identity.
What happens if CX Assist encounters an email it cannot accurately respond to?
If CX Assist encounters an email that it cannot accurately respond to, it will forward it to the provided email address for manual review and response. This ensures that no important messages are overlooked.
Can I integrate CX Assist with other tools or services?
At present, CX Assist is designed specifically for Gmail accounts (personal and business) and does not support integration with other tools or services.
How can I provide feedback on the responses generated by CX Assist?
If you have any feedback or suggestions regarding the responses generated by CX Assist, please send them to [email protected]. Your input helps us improve our service and provide a better user experience.
Is there a trial period for CX Assist?
Yes, CX Assist offers a trial period for new users. You can sign up for the Free plan on our website to experience the benefits of CX Assist firsthand.
What is the cancellation policy for CX Assist?
You have the flexibility to cancel your CX Assist subscription at any time. There are no contracts or long-term commitments, ensuring you have full control over your usage.
Are there any training resources or documentation available for new users?
CX Assist provides custom trainings upon request to help you make the most of our platform. Additionally, you can find documentation and helpful resources on our website's resources section.
What support options are available if I encounter issues with CX Assist?
If you encounter any issues or require assistance with CX Assist, our dedicated support team is here to help. Simply reach out to us at [email protected], and we will promptly address your concerns.
How frequently is CX Assist updated, and will I receive updates automatically?
CX Assist is regularly updated to enhance its features and performance. As a subscriber, you will receive automatic updates to ensure you have access to the latest improvements and advancements.
How is the pricing structured for CX Assist?
CX Assist offers different plans tailored to your needs, including a free trial plan, personal plan, and business plan. Our pricing is based on the number of emails CX Assist answers each month, providing flexibility and scalability.
Is there a trial period for CX Assist? How do I sign up for it?
Yes, there is a trial period for CX Assist. You can sign up for it by selecting the Free plan on our website. This allows you to explore the features and benefits of CX Assist before committing to a paid plan.
What is the cancellation policy if I no longer wish to use CX Assist?
If you decide that CX Assist no longer suits your needs, you can cancel your subscription at any time. We have a hassle-free cancellation policy with no strings attached.
Are there any training resources or documentation available for new users?
To help new users get started, CX Assist offers custom trainings upon request. Additionally, you can find comprehensive documentation and resources on our website's resources section, ensuring you have all the information you need.
Can CX Assist detect and filter out spam or malicious content?
CX Assist is equipped with advanced security measures to protect against spam and malicious content. It is effectively immune to phishing attacks, as it does not click malicious links or open attachments on its own, ensuring the safety of your inbox.
